Operations Manager – Park Lane Traralgon

  • Park Lane
  • Traralgon
  • Jul 19, 2021
  • Job ID: 3049

Job Description

Park Lane Traralgon is looking for a Dynamic Operations Manager to lead our team in an award winning, family owned and operated tourism business.

A little bit about us:

At Park Lane, we own and operate multiple holiday parks across regional Victoria. We have a large variety of accommodation options and play facilities that will "wow" the whole family. We also build beautiful homes for senior homeowners who are looking to live in our independent lifestyle communities. We are a family business with plans for company growth, while also providing our team members with opportunities for personal development and upskilling.

This role is based at our Traralgon location. For more information about the business, please visit www.visitparklane.com.au

Situated in the heart of Gippsland, Park Lane Traralgon is a popular tourist destination for those seeking a holiday experience like no other. The wide range of accommodation styles and facilities makes BIG4 Traralgon Park Lane the perfect place to stay and play!

Our extensive range of year-round facilities will have your family enjoying their holiday in any season.  With little need to leave the park grounds, our outdoor fun park and indoor play centre will have the kids (and adults!) creating holiday memories that will last for generations to come. Park Lane Traralgon has you covered when it comes to entertaining the whole family with our 36-obstacle ropes course, 18-hole mini golf.

This role will be a challenge to both grow your own management skills as well as lead a team. You will need to oversee the operations of not only a thriving holiday park but a fantastic play centre.

You will need to be motivated to be a part of a growing and innovative holiday park network. And a senior living community and lead our team in providing an outstanding experience for our customers.

You will be required to manage a team, to motivate and supervise staff activities as well as completing your own workload. It is essential that applicants have excellent customer service, strong computer skills and experience in operating a reservation system, NewBook preferred.

You will be required to live on-site in the 3-Bedroom managers residence provided, Pets OK.   

  • Newbook (or similar property management system) experience preferred; solid computer skills are essential.
  • A focus on providing excellent customer service, at all times.
  • Possess great communication and problem-solving skills.
  • An understanding of growth strategies, marketing, guest reviews, rate management and the desire to grow the business.
  • Flexible attitude to work, and work hours. Be available to work weekends, school and public holidays.
  • Standard working hours are 38 hours per week, with Tuesday and Wednesday as your usual days off. This role allows for one weekend per month to be taken off
  • It is expected, the on-site managers will be available for emergency call-out, out of business hours, 5 days per week.

Job Requirements


  • Manage and implementing business marketing, bookings, ordering.
  • Responsible for the management, supervision and efficient running of the park, reception and all grounds and cleaning staff.
  • Ability to recruit, induct and manage the performance of your team through leadership and empowerment.
  • Receipt payments, daily Newbook balance, Owners statements and reports
  • Having a hands-on approach, to lead by example and to develop a cohesive motivated team
  • Strong decision making, and negotiation skills required.
  • Ensure the procedures are followed at all times
  • Co-ordinate the grounds and cleaning functions
  • Inspect accommodation, amenities and grounds to ensure high standards are consistently met
  • Handle and resolve customer complaints in a courteous and professional manner
  • Assist in the management of up-to-date emergency procedures
  • Enforce site rules for safe operations, including COVID-19 requirements
  • Support the co-ordination of sub-contractors and tradespeople working on site
  • Manage health and safety requirements of the park
  • Have excellent references from your previous employers.

The managers will report to and take instruction from the Head of Operations and Park Lane Executive Team.

Application submission: 

Please provide a copy of current resumes with referee details (we will not contact referees without prior notice to you). We encourage you to include a covering letter and, although it is not a requirement, we do suggest submitting a current photograph with your application.
Applications will be considered as they are received. 

Shortlisting will begin immediately, and this position will close when an offer has been accepted by the successful applicant.


By Negotiation